Ordering, Delivery & Postage
Ordering:
The easiest way to order from us is to purchase via our website is using a Credit Card, PayPal, or Direct Deposit. Once you have processed your order online, you will receive an email confirming that the order and payment have been received.
We are also happy to take orders over the phone or via email if preferred. Payment for manual orders can be made by credit card.
Please feel free to contact us directly for manual payments and orders or just send through an email with details of your order, preferred payment method, your shipping address, email address, and phone number.
Email: hello@mandiathome.com.au
Phone: 08 6142 7265
Postage Delivery
Delivery Times for most items: 3-10 working days, we hope closer to 3-5 working days but our carriers can sometimes vary and come across delays that we have no control of. We only use Australia Post.
Pick up Mount Lawley
If you have selected this option please pick up at 809 Beaufort Street Mount lawley Wed - Fri 10-4 or Sat 10-1. Please allow 5 working days to receive pick up notification. This however could be earlier.
Local Delivery
Please do not select this unless you are within 5 km radius. It will be delivered to your door between 1 - 5 days and you will be notified. Any special requirements please call us in store to discuss or add a note on checkout.
NATIONAL DELIVERY THROUGH POST
We want to keep shipping costs down for you as much as possible so we offer Australia Post flat standard Post rate of $15.00 - $60.00 plus depending on weight ( 3-10 working days) based on weight for all orders. Express is of $18.00 ( we do not express on Friday, Sat, Monday or Tuesday so if you select on these days there may be a longer delay..PLEASE NOTE Bulky items above 1kg will be calculated and billed to you after checkout. Framed Prints or Originals it is $60.00. Artworks, furniture and Rugs are excluded from the Standard shipping amounts and free Shipping as they are bulky. We will always do our best to keep shipping costs down. So we can give you a quote on Bulky Items. * free shipping does not apply to Artwork or Bulky items.
Please give us a call if you would like us to quote on shipping first. Happy to help.
INTERNATIONAL DELIVERY
Mandi at Home is based in Australia, however we are happy to ship internationally where we can. Please email for a quote and we are working on making this automated.
Delivery will be made during business hours. Please specify delivery instructions for your order during the check out process.
Any import taxes (if applicable) will be the responsibility of the customer.
Artwork:
Please allow 3-4 weeks for some of our prints as they need to be ordered, printed and numbered. Some Prints could possibly have completed their limited edition run by the time you order, however we will do our best to ensure you are not disappointed.* free shipping does not apply to Artwork or bulky goods.
Original Art:
Once these have been sold they will show Sold out. Most of our Artists do Commissions and Bespoke pieces so please contact us if this is something you would like. We don't want you to miss out on that piece you love!
Ceramics:
These pieces are made to order. They can take sometime due to their handmade nature. Please send an email or call if you have a specific request and we will get back to you pronto.
If you see sold out on any of our items please send us an email as we will know if and when more of that item will be coming into stock or if it is now unavailable.